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Operational Excellence in Office Administration

4.5
(6)
42 Enrolled
32 hours
Learning Hub Admin

About Course

Date:
11th – 12th May (Online) 
14th – 15th May (Physical)

Venue:
Online (MS Teams)
Physical (IITA Headquarters, Ibadan, Nigeria)

Training Fee:
Online – $100
Physical – $150

Registration closes on 4th and 7th May, 2026

Teaching Methods:
The training will use a mix of engaging, interactive formats to encourage participation and retention. Approaches include:

  • PowerPoint-led presentations
  • Interactive and participatory sessions
  • IITA-relevant case studies and scenarios
  • Group discussions and experience sharing
  • Practical exercises and action planning
  • Reflection and commitment-building activities

What Will You Learn?

  • Understand Operational Excellence and its importance in research and development.
  • Align administrative functions with IITA’s mission, values, and operational priorities.
  • Improve efficiency and consistency in administrative processes that support research, training, and partnerships.
  • Apply best practices in workflow management, documentation, records, and compliance.
  • Strengthen communication and collaboration with researchers, managers, donors, and external stakeholders.
  • Deliver high-quality internal customer service across departments and units.
  • Identify operational gaps and propose practical improvement initiatives within offices.
  • Develop individual and team-based Operational Excellence Action Plans aligned to IITA’s work environment.

Audience

  • Administrative Officers
  • Office Administrators
  • Executive Assistants
  • Personal Assistants to Directors, Program Managers, and Unit Heads
  • Secretarial Staff
  • Front Desk / Reception Officers
  • Administrative Support Staff within Research Programs and Units

Course Content

(ONLINE) Operational Excellence in Office Administration

(PHYSICAL) Operational Excellence in Office Adminstration

Instructors

LH

Learning Hub Admin

4.7
903 Students
11 Courses

Feedback

4.5
Total 6 Ratings
50%
50%
0%
0%
0%

Reviews (6)

  1. MONTHE DJIEUMO STEPHANIE

    MONTHE DJIEUMO STEPHANIE

    3 months ago
    it was a good time learning and sharing our experience with others
  2. Scola Ponera

    Scola Ponera

    4 months ago
    Yes it was very a goof match for me as I am working in the same department
  3. Eugenio Armando Arrone

    Eugenio Armando Arrone

    4 months ago
    It was a very important course for me; it gave me a new way of dealing with my day-to-day work and a new way of organizing my work. This course is essential for all managers and administrators of organizations. Thank you very much
  4. AS

    Awa SANOGO

    4 months ago
    I really appreciate this course, and I know that it will motivate me to handle my everyday tasks better.
  5. LB

    LYDIA BALOGUN

    4 months ago
    Such an insightful experience
  6. FA

    Fatimah Ajibola

    4 months ago
    The training was really insightful and detailed.
Registration is not available yet.
  • Intermediate
  • 42
  • 32 hours
  • May 19, 2026
  • Certificate of completion

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